Laurel Highlands Digital Fulfillment Policy for Credit Card Payments via Stripe®

These policies provide guidance on how Laurel Highlands Digital LLC fulfills orders and payments made by credit card via the payment processor Stripe.

Terminology:

“Client,” “You,” and “Your” refer to you, the person on this website and compliant with the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us,” refer to Laurel Highlands Digital LLC. “Party,” “Parties,” or “Us,” refers to both the Client and Laurel Highlands Digital LLC. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Pennsylvania. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Fulfillment Policy:

At Laurel Highlands Digital LLC, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for a refund. Our services are billed in U.S. Dollars.

Delivery Policy:

At Laurel Highlands Digital, we sell digital marketing services. We deliver our services to clients via electronic and telephonic means pursuant to our clients’ requests.

Refunds:

We may offer refunds under the following conditions:
– If the service has not been performed.

Exceptions:

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
– You received what you ordered but simply changed your mind about the service.
– You were aware of or notified of the problems with the service before making the purchase.
– You did not like your purchase or realized you had no use for it.
– You received the service/product and failed to make a report within 7 days from the date of the receipt.

Return Policy:

At Laurel Highlands Digital, we sell digital marketing services. No returns can be made, but in some circumstances, we offer refunds. Our refund policy has been explained above.

Cancellation Policy:

You may cancel your service at any time. Cancellation will take effect within 7 days of receipt of your request, in each case provided that the request was made in accordance with these cancellation instructions. We will confirm the cancellation of your subscription within 3 business days after receipt of your cancellation request.

Project Abandonment:

If, after repeated attempts by Laurel Highlands Digital LLC to begin service, continue service, or finalize the delivery of the Services, the Client fails to participate, or becomes otherwise unresponsive to Laurel Highlands Digital LLC’s requests and such continues for a period of thirty (30) days, the project will, at the option of Laurel Highlands Digital LLC, be deemed abandoned. Thereupon, Laurel Highlands LLC may reduce any refund for the Services to the Client to zero, and the Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Work Order, wherever applicable.

Administrative Fee:

Please note:
– All refunds are subject to a 7% administrative fee charge.

How to Make a Complaint:

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to howard@laurelhighlandsdigital.com stating your complaints, and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service:

Contact Details For enquiries or comments regarding this Policy, customers may visit: https://www.laurelhighlandsdigital.com/, email howard@laurelhighlandsdigital.com, telephone (724) 331-0581, or by regular mail at 2679 Stoystown Road, Friedens, PA 15541.